Privacy Policy — Coburger

1. Introduction

Coburger ("we", "us", or "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what data we collect when you use our online ordering platform, how we use it, and your rights.

2. Information We Collect

When you place an order or contact us, we may collect:

Your name and contact details (email address, phone number)
Order details including items selected and special instructions
Table number or delivery address if applicable
Device and browser information for analytics and security purposes

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send you order confirmation and status updates
Respond to your enquiries and support requests
Improve our services and website experience
Comply with legal obligations

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (e.g., payment processors) strictly for the purpose of fulfilling your order, under confidentiality agreements.

5. Data Retention

We retain order and contact data for up to 24 months for operational and legal purposes. After this period, data is securely deleted.

6. Cookies

Our website uses essential cookies to maintain your session and cart state. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings, but this may affect the ordering functionality.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Request that we do not use your data for direct marketing

To exercise any of these rights, please contact us at hello@coburger.com.au.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown at the top.

10. Contact

If you have any questions about this policy, please contact us at hello@coburger.com.au or visit our Contact page.